We hope that you will be happy with everything you purchase from ITLONLINESHOP. If you are not happy with your purchase, please return your product in the same condition as you bought it (including being in its original packaging), within 30 days from the date of purchase or receipt of the product, whichever is the latest date and we will happily offer a replacement or a refund.
How to return the product?
Please contact our support team via sales@itlonlineshop.co.uk to return your item. Please include your order number and full name.
Ways to return
Bring to a store
You can return your product free of charge to one of our stores, even if you’ve bought online. Our store address is First Floor Unit, 64 Barnsbury Road, London, N1 0ES.
Return by mail
Returns can be sent via Royal Mail. We don’t charge any fees for returns. Our return address is First Floor Unit, 64 Barnsbury Road, London, N1 0ES.
Processing of Refunds
We will issue all refunds using your original payment method. If you originally paid for a product by debit or credit card, a refund will be issued to the same card used for payment. Your refund will appear in your account in 5 business days.